Refund Policy FAQs
When can I request a refund?
Refunds may be available for duplicate payments, cancelled orders, or service issues confirmed by our support team.
How do I request a refund?
Contact us promptly through WhatsApp or phone with your order number and refund reason.
How long do refunds take?
Approved refunds are generally processed within seven working days through the original payment method.
Are personalised cards refundable?
Uploaded documents, personalised cards, or completed orders may not qualify for refunds.
What if my card arrives damaged?
If your card arrives damaged or incorrect, share photographs promptly for review and possible replacement.